Easy Return and Refund Policy

Simple Return Policy

We offer money back on returns without fees for restocking within 60 days of purchase. Returns must be UNUSED and in the ORIGINAL CONDITION for you to received credit for the returned items. If you have questions about setting up any of our products, email us and we will have someone call or email, just let us know which you prefer, we are here to serve.

Our Return and Refund policy consists of:

You must email us at info@idealwatercare.com to receive a RA number and shipping instructions
We offer returns up to 60 days from date of purchase
We will deduct for our initial shipping cost at a simple flat rate of $20 in the US and $45 in Canada
We will credit the same method of payment or give store credit
If product is used, we will give partial store credit
If product has warranty, we will fulfill its warranty in full based on manufactures guidelines. Email us at info@idealwatercare.com for assistance.