iCare, Smart Water Monitor for Saltwater Pools and Spas

If you’re looking for a good product for only two years then this for you.

When I found this product it was so excited being new to maintaining spa water. It did exactly what I wanted until 6 months in when I replaced my first Ph probe. Then it was the core unit that went bad, then the Ph probe again, then the core, and so on and so on. During the warranty period everything was great because they covered everything under warranty. Right after my third core the battery went bad and since the warranty had run out so did my luck.

If you have the money and can afford to buy a new one every two years then this is for you.

When I first got my iCare, I was really impressed, made maintaining my hot tub a breeze. Unfortunately, the iCare does not have nearly the longevity it should for such a damn expensive product. After about the first year, my iCare developed issues and would not charge. Support (Ondio) sent me a new core and I was back in business. Not even a year later, that code developed issues and would not communicate at all. No bluetooth, no wifi, etc. Floating brick. Support (Ondio) sent me another core, which worked well for several months. Now, after using it for around 8 months, I was doing maintenance and noticed that the charge was down to about 34%. Figured I might as well go ahead and recharge it. After recharging it, it now consume a full charge in under 24 hours. Over the course of about 12 hours it will drop about 50%, so in order to continue to use it, it requires daily charging. Keep in mind, this is after charging it the first time since putting the replacement core in to service. The product has a great interface, easy to use, but that is all within the first year. I don't recommend spending this kind of money on something that has now proven repeatedly that is will not last. I got a "sorry but you are out of warranty message" from support when I reported this issue with the battery not holding up. Product that is not made to last is not worth dealing with and at the astronomical price charged, my hope is Ondio goes out of business. Hopefully someone will come up with something similar for a reasonable price that works well but also lasts. If Ondio thinks their product warrants the crazy price, then it better hold up and last. 3 failures in a couple years is a joke.

I purchased this 3 years ago. The ph sensor went out. Trying to deal with customer service in the UK when I live in the USA IS is pathetic. They keep telling me to read the ph to them after telling me they can read the ph from their end.

I purchased this product and liked it (wasn’t perfect, but it was helpful) but the warranty is so painfully short, they build these products to barely last.

Product worth $150, just go to Amazon and purchase temperature reader and chemical reading kit.

I promise they (employees and customer service) are laughing at people who spend this amount of money on this product.

I received one of these just about a year ago from my pool install company. It works some of the time and others, not so much. It constantly reminds me to increase filtration time, when I run the pump 24/7. Currently, it is flashing all of the rainbow colors and corporate advise me that it is the Core Unit that would need replacing. It cannot be turned off either. They asked for all of my information and a copy of the invoice. I told them there was no invoice since it was supplied by the pool company. They requested the name of the company, which I gave them. NOW...in email, they claim they cannot contact the company and I would need to contact them. When I responded that I was told that all I needed to do is give them the company name, they confirmed that was true. Also, they state that when I registered the warranty, it is through the seller, not through them, the manufacturer. Do they think I am stupid? Warranty for a product is NOT registered through the seller. Now, I am not hearing from them at all. I would suggest everyone stay far away from this company and their products.