iCare, Smart Water Monitor for Saltwater Pools and Spas

I purchased this product and liked it (wasn’t perfect, but it was helpful) but the warranty is so painfully short, they build these products to barely last.

Product worth $150, just go to Amazon and purchase temperature reader and chemical reading kit.

I promise they (employees and customer service) are laughing at people who spend this amount of money on this product.

I received one of these just about a year ago from my pool install company. It works some of the time and others, not so much. It constantly reminds me to increase filtration time, when I run the pump 24/7. Currently, it is flashing all of the rainbow colors and corporate advise me that it is the Core Unit that would need replacing. It cannot be turned off either. They asked for all of my information and a copy of the invoice. I told them there was no invoice since it was supplied by the pool company. They requested the name of the company, which I gave them. NOW...in email, they claim they cannot contact the company and I would need to contact them. When I responded that I was told that all I needed to do is give them the company name, they confirmed that was true. Also, they state that when I registered the warranty, it is through the seller, not through them, the manufacturer. Do they think I am stupid? Warranty for a product is NOT registered through the seller. Now, I am not hearing from them at all. I would suggest everyone stay far away from this company and their products.

Have used ICare for a year now and it has out preformed my expectations. Would highly recommend to anyone who has struggled with keeping levels balanced in their hot tub

This product is a complete waste of money. I’ve had nothing but many problems.. I followed all the instructions and recommendations needed to correct the issues. The photo below is the last one I took showing my pH sensor is still not working. I checked my pH balance using traditional test strips and it is perfect. I also take a water sample to my local pool supplier with my pH alkalinity and sanitizer are all perfect . It’s the product that does not work I have now thrown my Icare product in the trash.. it was a waste of $499. Buyer beware.

Ideal Water Care stepped up and serviced my account by helping manufacturer with my device. I've been using the device for two years and works great. Makes keeping your water chemistry in check with ease.